|
|||||||||||||||||||||||
Who are you guys? Baghaus is a family-owned and operated company based in Los Angeles. Our company began as a small labor of love between founders Erika and Jason Chung, but has very quickly become the leading destination for stylishly chic, high quality handbags & purses. Our products are frequently seen in the pages of People Style Watch, US Weekly, Cosmopolitan, Life & Style Weekly, Lucky Mag and Woman's World Magazine. And thanks to great word of mouth advertising, Baghaus continues to enjoy sharing our products and services with a growing legion of trend-savvy fashionistas. Where are you located? Our corporate office and warehouse are located in Los Angeles, California Who do I contact if I need assistance? During our peak store hours (Mon - Fri, 9am - 4:30pm PST) we invite you to chat with our helpful online operators Zoe or Jane through our live chat window located on the left side of the homepage. You may also call us on our toll-free hotline Monday thru Friday, between the hours of 9 am - 4:30pm PST - 1.877.861.7257 Just a tip - If you call during our peak business hours and need help looking for the right bag, ask for Devan or Andrea. These "in-haus" stylists know our entire selection inside/out. Is it safe to shop on your website? Absolutely.
Baghaus places the highest value on your privacy and security. We take the protection and proper use of your personal information seriously, and take great care to safeguard information in our possession. What forms of payment do you accept? Baghaus accepts American Express, MasterCard, Discover and Visa. You may also use gift cards that are issued through any of these participating credit card companies. How does the 110% Price Protection work? If you find an item for a lower price on another web site or in a retail store, we will refund you 110% of the difference between the lower price and our price.*
Here are the three easy steps to receive your refund: Please note that this offer is valid for 10 days after you make your purchase. Each customer is permitted to apply this offer to a maximum of one (1) item during any given calendar month. *Price Protection is only available for orders shipped within the United States. Price Protection is not available for orders shipped to Canada. Do you sell to wholesale buyers? Baghaus offers wholesale pricing for resellers with a valid business license or reseller's permit. Please apply for a wholesale account to receive access to our wholesale pricing. How would you rate the quality of your bags? If you came to Baghaus expecting to buy a $2000 designer calfskin bag, then we aren't the store for you. And if you came to get a bag for $15 that might fall apart on you in two months, then you'll also want to look somewhere else. But if you came to shop for reasonably priced bags that are both stylish and well-made, with keen attention paid to durability and construction, then Baghaus is your perfect match. Our bags may not be very expensive, but we treat them like they are - we only choose to carry products that are made with quality-tested materials and hardware. So while you won't be paying exorbitant prices for our bags, you can still expect to receive merchandise that is held to higher standards of quality and craftsmanship. What is faux leather?Over 80% of the merchandise that we carry is made from the highest grades of faux (or synthetic) leather. Faux leather is a synthetic polyurethane material that reproduces the feel and durability of genuine leather. Many prefer faux leather because it is washable, requires very little maintenance, and is not derived from any animal products. And best of all, the faux leather on most of our bags is soft to the touch like real leather - so close that our customers report they can barely tell the difference! Are your bags knockoffs?Baghaus does not sell "knockoffs." The term "knockoffs" is generally used to describe counterfeit items that illegally use the trademarked logos or brand names of popular designers. Although some of our products may have design elements that are loosely inspired by other designers, none of our products will ever illegally bear the trademarked logos or brand names of any other fashion houses. Baghaus will never try to pass our products as those belonging to someone else. What are the benefits of free registration? Registering for a Baghaus account login is free and convenient. With your own account, you can store your shipping information for faster checkout, view your order history, and add bags to your wishlist to share with friends. Login/Password Problems If you have forgotten your password, you may reset your password and have a new password sent to you via email. Just follow the "reset password" link on the member login page. If you are still unable to login, you will need to call us during peak business hours (Mon - Fri, 9am - 5pm PST) and have a customer care representative help you with accessing your account. Why can't I see my previous orders? Any order that you placed prior to registering for a Baghaus account will not be displayed in your order history. How much is shipping? Standard UPS Ground shipping is $4.95 or FREE for all orders over $50.00. Orders to Alaska and Hawaii incur an additional $20.00 surcharge. For expedited rates, please see the chart below:
*Free Ground Shipping for orders over $50.00 applies only to domestic USA retail customers residing in the lower 48 States. Alaska & Hawaii have extra shipping charges. Do you ship internationally? Yes, we do ship to international countries. For shipping rates to Canada, click here. How do I track the shipping for my order?
Your UPS tracking code will be automatically emailed to you once your order has been picked up and scanned by UPS. If you place your order on a weekday before 1:00pm PST, you should expect to receive your tracking code the same evening. All orders placed after 1:00pm PST, over the weekend, or during public holidays will receive their tracking codes the next business day.
All UPS Ground orders will be shipped within 48 hours pending payment verification and availability. Customers who choose expedited shipping will have their orders shipped the same day if the order is placed before 3:00pm EST.
Please refer to the map below to calculate the estimated UPS ground shipping time:
 Please call or email us immediately at customerservice[at]baghaus.com if you would like to change or cancel your order. If the order has not been shipped, we will gladly process your request. What if my package is lost or stolen?Baghaus cannot be held responsible for stolen or lost packages when the UPS tracking system shows that the package was delivered. However in the event that your package was lost, we can help you file a claim with UPS to report your lost shipment. What is your returns policy? Baghaus.com wants you to be completely satisfied with your purchase by offering you our 30 Day Satisfaction-Guaranteed Return Policy. We stand behind our products 100% and offer you the option of returning or exchanging items that do not meet your needs.You have 30 days from the day that you receive the package to return the merchandise for a full refund or exchange. For exchanges, we will charge/credit the price difference accordingly and ship the newly exchanged merchandise to you free of charge within the domestic US. Here are the details of our policy:
Returns - Baghaus.com Once you have sent us your return, it generally takes 1-2 billing cycles for the refund to be reflected on your credit card statement. What if my bag is damaged? If the merchandise that you received is damaged, you have 48 hours from the receipt of your package to notify us. Please call our toll free number immediately to discuss your damaged merchandise with a customer service representative. |
|||||||||||||||||||||||
|
|||||||||||||||||||||||
